SHIPPING POLICY

FAST & FRESH DELIVERY ALL OVER IRAQ (CASH ON DELIVERY)

We understand that when you order authentic Dubai Chocolate (FIX) bars, you want them fast and in perfect condition. That's why we prioritize speed and temperature-controlled handling for every order across Iraq.

1. PROCESSING TIMES

Orders are typically processed within 1-2 business days. You will receive an SMS or WhatsApp confirmation once your order has shipped.

2. SHIPPING METHODS & RATES

Standard Delivery Across Iraq: A flat rate of 5,000 IQD applies to orders under 6 bars.
🔥 FREE SHIPPING: We offer free delivery on all orders of 6 or more chocolate bars!

Express Delivery Across Iraq:

🚚Door-to-door delivery across all 18 Iraqi governorates

❄️Temperature-controlled cold-chain packaging

💵Cash on Delivery (COD) in IQD

3. TEMPERATURE CONTROL

Chocolate is delicate. To ensure your bar arrives in pristine condition, we use specialized packaging. Please ensure someone is available to receive the delivery to avoid the package sitting in warm environments or direct sunlight.

Verifiable Cold-Chain Delivery

Unlike standard shipping, we use a medically-tested cold chain process to protect the delicate knafeh and chocolate texture.

Gel Pack Technology

We use food-grade reusable gel packs that maintain 2-8°C for up to 48 hours.

Insulated Thermal Bags

Each order is sealed in double-walled foil insulation to prevent heat transfer.

Next-Day Priority

All products ship via priority overnight courier to ensure minimum time in transit.

Guaranteed Snap

Our cold-chain ensures the chocolate arrives with its signature tempered snap.

4. TRACKING YOUR ORDER

Under Construction

Our automated tracking portal is being built. Currently, tracking numbers are provided manually via email once dispatched through our partners.

HAVE QUESTIONS ABOUT YOUR DELIVERY?

CONTACT OUR TEAM

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